Frequently Asked Questions
Frequently Asked Questions
Answers to the questions we hear most from businesses across Upstate SC and OpenCart store owners nationwide. Can't find what you're looking for? Reach out directly and we'll get you an answer.
General IT Support
What areas do you provide on-site IT support in?
We primarily serve Greenville, Spartanburg, and Anderson, SC, along with the surrounding Upstate communities. Remote support is available nationwide.
Do you offer support outside normal business hours?
Yes, after-hours support is available for urgent issues. Ask about the specifics for your plan.
Can you work alongside our existing in-house IT staff?
Absolutely — many clients use us to supplement an internal team for overflow tickets, specialized projects, or after-hours coverage.
Do you offer month-to-month contracts, or are we locked into a long-term agreement?
We offer flexible plans, including month-to-month options. We'd rather earn your business every month than lock you into a contract you're unhappy with.
Web Development & Custom Software
How long does a typical website project take?
Most business websites take 4–8 weeks from kickoff to launch, depending on scope and content readiness. Custom applications and e-commerce builds vary based on complexity.
Do you only work with OpenCart, or other platforms too?
OpenCart is a specialty of ours, but we build on whatever platform makes sense for your business — including fully custom applications. We have extensive experience with Magento, Shopify, WordPress, and many other platforms.
Do you provide ongoing support after a website or software project launches?
Yes — every project includes a maintenance and support option so your site or application stays fast, secure, and up to date long after launch.
OpenCart Extensions
How do I check the license status of an extension I purchased?
Use our License Lookup tool — enter your order details and it will instantly display your license status and available downloads.
Do your extensions work with OpenCart 3.0.5.1?
Yes, all extensions in our store are tested and supported on OpenCart 3.0.5.1 unless otherwise noted on the product page.
What if I need help installing an extension I purchased?
Installation support is included with every purchase. Reach out and our team will help get it running.
Pricing & Getting Started
How much does managed IT support cost?
Pricing depends on the size of your team, number of devices, and scope of support needed. Book a free discovery call and we'll give you a straightforward quote — no pressure, no hidden fees.
Do you offer a free consultation?
Yes — every engagement starts with a free discovery call to understand your business and see if we're a good fit before any commitment.
Still Have a Question?
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